Shipping Policy

<p>&bull; We only pack and ship during working days, Monday to Friday, excluding national holidays.<br /><br />&bull; As part of our service, we give you free charge for extra shipping package including poly-mailer wrap, cardboard, and bubble wrap. For fragile products, we even will give double packaging to ensure the safety during the delivery. However, we still firmly suggest you to use the fastest delivery option to avoid damage of the products due to long period delivery.<br /><br />&bull; For regular / next day delivery : in order to be shipped in the same day you do the transaction, please do and confirm your payment before 12:00 PM. We will ship your products in the next working day if the transaction is confirmed after 12:00 PM.<br /><br />&bull; For same day delivery : in order to be shipped in the same day you do the transaction, please do and confirm your payment before 13:00 PM. We will ship your products in the next working day if the transaction is confirmed after 13:00 PM.<br /><br />&bull; For instant delivery : in order to be shipped in the same day you do the transaction, please do and confirm your payment before 15:00 PM. We will ship your products in the next working day if the transaction is confirmed after 15:00 PM.<br /><br />&bull; Coverage area of delivery depends on each agent&rsquo;s policy, including same day and instant delivery. We have no control about this matter. So if you need the products immediately (or any other causes which make you think it&rsquo;s better to use same day / instant delivery) but your primary address is out of coverage, we suggest you to ship to alternative address (office, family, etc.) which is still within coverage.<br /><br />&bull; All the shipment are being automatically processed by our delivery agent partners, thus all the processes are also following their policy, including : pickup &amp; delivery time, insurance terms &amp; conditions, also the status of shipping tracker of the application. So any issues regarding your shipment, please kindly contact the delivery agent&rsquo;s customer service for more comprehensive and reliable information since we have no further access to the package(s) once we hand it over to the courier.<br /><br />&bull; For delivery to outside Java, we are flexible to use your preferred delivery agents. Please contact us for further information.</p>